We want you to be happy with your purchase from American Office Furniture. If you're not happy, we want to know about it. Please Contact us to resolve any issues you may be having.
Standard Return Policy
Unless otherwise indicated on the product page, you can return new, unused items that are boxed and resalable for a refund (less restocking fee) within 30 calendar days from receipt of the item. You will be responsible for shipping the item(s) in their original packaging and for return shipping charges. Items already assembles are not returnable. Please inspect and note any damage at the time of delivery. Damaged items will be either replaced or repaired at our discretion. Your refund will be credited to the original method of payment.
Please review the following guidelines:
Your Return Authorization number must be enclosed and written on the outside of the box.
Returned items (all parts included) must be in their original condition & packaging.
Returns may be subject to a restocking fee up to 35%.
Custom upholstered, embroidered, built or manufactured items cannot be returned.
Clearance and "As Is" items cannot be returned.
Defective Merchandise will be replaced and/or repaired at the manufacturers discretion.
Damaged Merchandise is handled on a case by case basis.
ALL RETURNS MUST BE PREAUTHORIZED
Call one of our Returns Specialists at 1-714-542-1422 with questions regarding your specific products and/or to obtain a Return Authorization (RA) number. In addition to issuing a return authorization number, we'll confirm the address to send your merchandise for proper handling.
THIS SITE IS PROVIDED BY AMERICAN OFFICE FURNITURE ON AN "AS IS" AND "AS AVAILABLE" BASIS. AMERICAN OFFICE FURNITURE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AMERICAN OFFICE FURNITURE SITES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE OFFICE CHAIR STORE SITES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AMERICAN OFFICE FURNITURE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, AMERICAN OFFICE FURNITURE DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE OFFICE CHAIR STORE SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE THIS SITE THAT YOUR USE OF THE THIS SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.